Before You, Register, Buy And Download The Products For Personal Purposes, Please Make Sure That You Have Read, Understood And Agreed To All The Terms And Conditions Below.
The website gplfamily.com provides the software subject assuming that you comply with all the terms and conditions. If you do not agree with them, please do not use our website and leave it immediately.
1. License and DMCA
All digital products on the website are available under GNU General Public License and designed by one or more third parties (developers).
These products and any other material presented on the site are available for personal use only. If you want to use the products for commercial (business) purposes, you should buy them directly from the developers.
We do not provide any license or trial/commercial keys needed for the automatic updating of these products. All products presented on the website operate in full and on an unlimited number of websites (domains). No license keys needed.
The use of any graphics (images, icons, photos, videos) from the demo content for any purpose is strictly prohibited. Please carefully read the license terms before using the product.
2. Product Delivery
Once payment has been confirmed, you can download the purchased products on your account page in the “Downloads” section. This usually occurs instantly after the payment is completed. You will also receive a letter to your email with information about how to download the product. Please use a valid email address when registering.
If you use PayPal electronic checks (PayPal e-Check), the processing of your order may take a few days.
All digital products are purchased with the possibility of free downloads and updates for one month from the date of purchase.
3. Payment and Renewal.
By selecting a product or service, you agree to pay GPL family the one-time and/or monthly or annual subscription fees indicated (additional payment terms may be included in other communications). Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated. Payments are not refundable.
We don’t automatically renew any plan. You have to renew the plan manually.
4. Refund Policy
We consider a refund within 30 days of purchase on a case-by-case basis and do not offer unconditional refunds. Due to the increasing of frauds in the industry (purchasing a product and then requesting a refund to get the product for free), we only grant a refunds in certain specific cases. Read more at our refund policy page.
Fair play and conduct
Your use of GPL Family including the content and the items must comply with our policies from time to time including any fair use policy. Being a Subscriber/Member is not an automatic right, it is a benefit for those who follow our reasonable rules. We hope that you will be with us for a long time. But we may be using reasonable discretion, decide whether or not your use of GPL Family complies with these terms. We can suspend or terminate your subscription account at any time for any reason (acting reasonably of course) including:
- if you breach these terms;
- if you act in a way that does not align with the values of our community; or
- if you act in a way that could cause us or others harm.
If we do decide to permanently terminate your GPL Family account you must not apply for a new account as unfortunately, you will no longer be welcome.
No refunds will be provided to customers who have their accounts terminated. Examples of reasons for termination may include:
- Abusive behavior and/or excessive negativity towards our staff and/or other customers;
- Repeated defamatory, malicious, and/or false statements including slander against us, and/or attempts to persuade potential customers away from purchasing our products;
- Promoting competitor products, contributing to software piracy, hacking, spamming, or other illegal acts;
- Attempting to circumvent our fair use policy (see below).
Fair Use Policy
We operate a fair use of download policy. GPL Family is for real individual people to use, using their real details. It is NOT for other ‘GPL’ websites to use for the purpose of adding to their stock. This is expressly forbidden and will lead to immediate account termination. No refunds will be provided.
Membership and/or Price Changes
We do not promise that any particular item will continue to be available on our website. We reserve the right at any time to modify or discontinue all or part of the downloads with or without notice. Further, we may add new downloads with or without notice. Prices of any products are subject to change at any time by posting the changes to our website.
We have not reviewed all of the sites linked to this website and we are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us.
Trademark, Copyright and IP claims
We respect the intellectual property rights of others. If you believe that an item or content on GPL Family infringes upon any intellectual property right then please see the information in our copyright policy.
Liability and Indemnity
You indemnify us against all losses, costs (including legal costs on a full indemnity basis), expenses, demands, or liability that we incur arising out of, or in connection with, a third-party claim against us relating to the use of GPL Family or any item or service.
GPL Family and the items on the website are made available to you on an “AS IS” basis. We disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability, and fitness for a particular purpose.
Our liability to you in connection with GPL Family or these terms, in contract, tort (including negligence) or otherwise, is limited as follows:
- we exclude liability for any of these things incurred by you: loss of revenue, loss of profit, loss of goodwill, loss of customers, loss of capital, damage to reputation, loss in connection with any other contract, loss of data, or indirect, consequential or special loss, damage or expense; and
- our total aggregate liability to you is otherwise limited to the total amounts paid by you to us for your subscription in the 6 months immediately preceding the date on which the claim giving rise to the liability arose.
5. Support Policy
This Support Policy describes how we provide our support service to you after your purchase.
We only cover support for products that you purchased on GPL Family. Your first step at getting technical support is to check our FAQ. Please, make sure that you’ve studied the product documentation and referred to the FAQ before contacting us.
Support is offered through ticket system on our website (in main menu SUPPORT PORTAL). We are very fast in providing answers, but we are not immediate. Every support request will be added to the support queue, and will be processed as soon as our team members are available. We provide technical support ONLY through our support ticket system, NOT by chat, website comments, Skype or any other social media. contact page is the only way to access the technical support.
Support requests are being processed on business days from 04:30 AM – 12:30 PM (UTC) in the order they were received. Please note that most of them are handled within 24h – 48h, but sometimes (in very rear and complicated cases) you will have to wait 3-5 business days for our response. Of course, we always want to provide our support to you as quickly as possible. However, we understand that, to achieve that goal, we also need to balance our work and life.
Please note that in some cases to solve a technical problem you must provide us WordPress and FTP access. We cannot take any responsibility for damages caused by crucial information leaks. So we highly recommend you to change your WP-admin and FTP accounts credentials before sending them to us and to change those details back after your issue had been resolved.
What our support service covers:
- Installation and general usage advice
- Answering technical questions about products
- Sample data import assistance
- Update or migration assistance
- WordPress general support related to products
- Solving licensing problems
What our support service DOES NOT cover:
- Product installation/configuration
- Product modifications and customization
- Demo data installation
- Custom programming or any other freelancing work
- Fixing issues related to compatibility between different themes and plugins
- Fixing issues related to compatibility with different versions of WordPress
- Fixing developer bugs issues
- Server configuration or fixing complex individual server-side issues
- Update, migration or repair service
- WordPress general support not related to products
- Any other things that are not related to products
Any information provided by the buyer will be used solely for the purposes of the transaction, delivery, and notifications about the new software products and solutions to any customer service issues.
By registering on the website, you give your consent to receiving messages via e-mail (newsletter subscription). If you want to opt-out of receiving these messages, please notify us. After receiving your feedback, we will remove your email address from the mailing list within 24 hours.
We guarantee that any digital product purchased on the website does not contain any malware, viruses or advertising. However, we do not give you any guarantees that the products purchased on the website will operate exactly as you wish; not guaranteed to operate exactly the same as per new update released compare to the older one; such as new bugs found.
All digital products are provided “as they are.” We do not accept any liability for any damage to sites due to the use of the downloaded products.
8. Terms and Conditions
The website reserves the right to change or modify the terms and conditions without prior notice. We also reserve the right to change the terms of the sale of digital products and subscriptions. We accept no liability to you or any third party in the event of changes in the conditions of sale of digital products or subscriptions.
Last update: April, 2021